top of page

CANCELLATIONS & RESCHEDULING

 

 

If you need to cancel your appointment, please call or text at 202-940-5472 between the hours of 9 AM and 8 PM. If necessary, you may leave a detailed voicemail message or send a text message.  Your call or text will be returned as soon as possible.

A cancellation is considered late when the appointment is canceled less than 12 hours before the appointed time. A no-show is when a client misses an appointment without canceling. In either case, the missed appointment will be deducted from your package or single-session credit with no refund.

In the case of injury, illness, or emergency situations the professional trainer will accept the late cancellation based on the circumstances presented by the client. 

bottom of page